Shipping policy

DELIVERY CHARGES & TRANSPORT COSTS

FREE WORLDWIDE DELIVERY ON ALL ORDERS

ORDERS ARE SHIPPED ON A DAILY BASIS FROM MONDAY TO FRIDAY, EXCEPT ON PUBLIC AND NATIONAL HOLIDAYS. THE ITEM MUST BE DELIVERED IN THE PRESENCE OF A PERSON WHO IS LEGALLY OF AGE, THE DELIVERY PERSON HANDING THE RECIPIENT THE PARCEL RECEIPT AND ASKING HIM TO SIGN IT. TWO (2) ATTEMPTS WILL BE MADE TO DELIVER THE GOODS PER SHIPMENT. SHOULD THE PARCEL BE REFUSED, OR AFTER (2) ATTEMPTS TO DELIVER IT, THE PARCEL WILL BE RETURNED TO VALKIERS MARKETING GCV. IF THERE IS NO-ONE AVAILABLE TO TAKE RECEIPT OF THE PARCEL, AN ADVICE NOTE SAYING THAT AN ATTEMPT HAD BEEN MADE TO DELIVER IT WILL BE LEFT IN THE RECIPIENT’S LETTER BOX. THE CLIENT CAN THEN CONTACT DHL TO RESCHEDULE DELIVERY. WHEN THE GOODS ARE DELIVERED, YOU SHOULD IMMEDIATELY CHECK THAT THE ARTICLES ARE IN ORDER AND INDICATE ANY COMMENTS YOU MAY HAVE IN WRITING TO THE EMAIL INFO@VALKIERS.COM. PLEASE THEN SIGN IT AND NOTE ANY ANOMALIES OBSERVED (PARCEL OPENED, DAMAGED, ITEM DAMAGED, MISSING ETC). 

IF THE ARTICLES DO NOT COMPLY WITH YOUR ORDER OR IF THEY ARE NOT TO YOUR SATISFACTION, YOU MAY RETURN THEM AND ASK FOR AN EXCHANGE OR FOR A REFUND WITHIN THE CONDITIONS. IN THIS CASE THE CLIENT WILL BE RESPONSIBLE FOR PAYING ALL DELIVERY COSTS.

INTERNATIONAL SHIPPING

FOR ALL INTERNATIONAL ORDERS, PLEASE NOTE THAT THE CONSUMER IS RESPONSIBLE FOR ANY TAX AND DUTY FEES ON ORDERS REQUIRED TO GO THROUGH CUSTOMS. WE ARE UNABLE TO PRE-CALCULATE THIS FEE FOR YOU AS THE COST IS DETERMINED BY EACH COUNTRY’S CUSTOMS. VALKIERS MARKETING GCV ARE NOT RESPONSIBLE FOR ANY DELAYS CAUSED BY ANY CUSTOMS CLEARANCE PROCEDURES IN THE COUNTRY OF DESTINATION. IF YOU ARE HAVING TROUBLE PLACING YOUR ORDER OR WANT TO KNOW TIME FRAME FOR DELIVERY PLEASE EMAIL INFO@VALKIERS.COM . WE WILL DO EVERYTHING WE CAN TO HELP YOU CLARIFY YOUR QUESTIONS..